Product Manager The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between the government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City. PROGRAM OVERVIEW The Division of Information Technology aims to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency’s day-to-day activities and enhance staff productivity and efficiency. Our goal is to provide users with a reliable, stable, and safe computing environment through the collaboration of the Bureau of Technology Strategy & Project Management, which provides business analysis and IT project management services to define and deliver IT solutions that meet all program needs. POSITION OVERVIEW:DOHMH is seeking a qualified candidate for the role of eVital Product Manager to join a team supporting New York City’s vital records system. This system is a crucial part of the services provided to every New Yorker. It operates 24 hours a day x 7 days a week x 365 days a year in support of hospitals, funeral directors, and the Office of the City Medical Examiner (OCME). The Product Manager will work with the Bureau of Vital Statistics and will interface with vendor teams to support, upgrade, and patch the major components of the system. RESPONSIBILITIES:Obtain expert-level knowledge of several existing applications, including system architecture, database schema, and integration points.Become a subject matter expert on the business and technical operations of eVital, including understanding the technical aspects and operation of components that make up systems within the vital statistics eco-system.Work with DOHMH staff to properly capture issues and assist with resolution, ensure proper follow-up occurs, and that all issues are resolved within an estimated timeframe.Collaborate and work with a matrix-based team of staff, including vital statistics staff, the development team, DBAs, the network and security teams, vendors, and consultants.Set up just-in-time training for new users.Ensure needed updates and enhancements are captured and communicated to project management.Investigate, prioritize, and follow up on application bug fixes and issues.Maintain user access control.Assist with system deployments, upgrades, QA, and post-production support.Assist in application usage and other administrative actions within the application.Troubleshoot issues and manage production support. QUALIFICATIONS:Baccalaureate degree from an accredited college in computer science or related field3 years overall experience with supporting IT applicationsExperience with XML messages and XML framework and HL7 messages Strong technical and development backgroundAbility to troubleshoot issues in a multitier software application environment.Ability to communicate problems and solutions to the user. Verbal communication and problem-solving skills include soliciting, clarifying, affirming, consensus-building, and non-verbal/written.Effective at communicating technical concepts to non-technical users.Ability to resolve issues on time.Ability to prioritize issues based on business and operational needs.Familiarity with cloud-based applications Proficient in writing SQL queries using Microsoft SQL Server Understanding of the full Software Development Life Cycle (SDLC)Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders.ADDITIONAL DESIRED QUALITIESFamiliarity with vital records operations and workflowStrong analytical skills and ability to manage and report complex information.Experience with data collection, analysis, and interpretationDesire to grow professionally, develop new skills, and willingness to work outside of comfort zone.Experience working with the public health sector. Fluency in Microsoft Word, Excel, Outlook, and PowerPoint SALARY Salary range is $90,000 to $120,000 WORK SCHEDULE9:00 am – 5:00 pmMonday – Friday In-office BENEFITS AT A GLANCE FPHNYC offers a comprehensive benefits packageGenerous Paid Time Off (PTO) policyMedical, dental, and life insurance with low or no employee contributionA retirement savings plan with generous employer contributionFlexible spending medical and commuter benefits planMeaningful work at an organization striving to advance health equity and social justice RESIDENCY REQUIREMENTYou must live in New York City Tri-state area (NY, NJ, CT) in order to be considered for a position at FPHNYC. TO APPLYTo apply, upload Resume, including how your experience relates to this position. Applicants who best match the position needs will be contacted. The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.